Damaged Packages
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@pivotalbodyarmor.com and we will process an insurance claim on your behalf.
Order Cancellations
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.
Refunds
In 99.9% of cases, refunds will only be issued as in store credit because of the nature of the products being sold and manufacturer specific policies.
All body armor sales are final.
Additional terms may apply (see "Vendor Specific Return Policies" below).
General Return Policy
Pivotal Body Armor accepts returns within 10 business days of product receipt for most products.
All body armor sales are final. Body armor includes but is not limited to soft armor, hard armor plates and helmets. These items cannot be returned as neither Pivotal Body Armor nor its manufacturing partners retained chain of custody of the item and cannot guarantee that after we have shipped the product that the structural integrity has been maintained.
Defective Product Returns
We stand behind our products 100%! Should an item be returned because it was defective, mis-represented, not as described, etc.
Please notify us immediately if you discover a manufacturing defect with your item. Pivotal Body Armor will issue a full refund and provide a return shipping label.
Return Instructions
If you would like to submit a return, please fully read the Return Policies on this page, submit a claim within 30-days of receiving your items, and follow these instructions:
- Email us at returns@pivotalbodyarmor.com to have an agent review your request and see if you qualify for a return. If you qualify, please use the link provided by the customer service agent and go to the “Submit a Return” form on our Shipping and Returns page of our website to submit your claim.
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Provide your name, email, order number, ticket number, and the reason for your return.
- An agent from Returns will review your claim and send you a confirmation email stating it was received along with a digital copy of a return label and instructions. The cost of return shipping will be deducted from the credit amount.
- Upon arrival and inspection of the product, within 5-10 business days, you will either be issued a store credit, or an exchange of product will be shipped out.
Some exclusions apply (see "Vendor Specific Return Policies" below).
Vendor Specific Return Policies
Each brand/vendor may have their own specific return/refund policies. Please refer to the following list to see if your item has any special instructions before making your purchase.
By purchasing any of our items, the buyer certifies they have read and agree to our shipping, return, refund, and privacy policies.
Armored Republic AR500 Armor
At AR500 Armor®, 100 percent customer satisfaction is always our goal. We understand that issues with orders may arise from time to time that need to be addressed.
Sales of promotional, seasonal, discontinued, and clearance items, as well as e-gift cards, are all final and cannot be returned or exchanged.
Please note: If a claim was not submitted via web, email, or by phone, the return will not be valid for store credit or exchange. Please make sure to contact us in advance to ensure the most timely and appropriate response.
If you think there may be a defect with any of the products you purchased from us, please contact us for store credit or an exchange of the product. AR500 Armor® will accept requests for store credit or exchanges on all products, excluding medical items and level IV body armor, within 30 days of delivery.
Refunds will not be issued for products that were delivered as described on our website. All armor plates must have the original manufacturer sticker on the plates or they will not be accepted for return claims. The cost of return shipping will be deducted from the return credit amount.
Once a return request is submitted, a customer service agent will review the request and send a return label via email. If you prefer a return label be mailed to you, please let us know in advance. Include the return shipping in-process form, within your package, and follow the return instructions page which will be provided with the return label. Failure to fill out the return shipping in-process form properly and include the form with your return may result in a longer processing time for your return or denial of your refund. This form helps the staff in our warehouse file your return more efficiently, allows us to notify you quickly with updates about your return, and assists us in getting you a faster credit/refund/exchange.
After the product arrives at AR500 Armor®, it will be inspected, and your request will be processed. You will receive your store credit within 7-10 business days upon your returned item (s) arrival at our facility. Any items exchanged will ship out with a new Ships in About time frame and will depend on the highest Lead Time within the order.
Body Armor Direct / National Body Armor
We do not accept returns, refunds or exchanges on any items for any reason.
Caliber Armor
Caliber Armor guarantees the proper fit of your body armor. If you feel your vest does not fit properly, you can exchange it within 30 days of purchase in its original condition. All return shipping costs are the sole responsibility of the customer. If no exchange is made a 10% restocking fee is applied.
Caliber Armor provides a five (5) year warranty on all of our ballistic inserts and two (2) year warranty on all of its armor carriers.
In your email include order number and reason for return. You will be issued an RMA# number and form to be included in your return package. Cost o
